No Refund Policy – Tomlyly
Effective Date: August 7, 2023

Thank you for shopping at Tomlyly! We are committed to providing you with high-quality furniture and home decor products. Please read this policy carefully before making a purchase. By placing an order, you agree to the terms of this No Refund Policy. Please ensure you confirm all product details before purchasing. If you have any questions, we are happy to provide additional photos, videos, or information before you make your purchase.

  1. Refund Exclusions:

    • Due to the custom-made nature of some of our products, we do not offer refunds on any furniture, lighting, or home decor items purchased from Tomlyly.
    • Once an order is placed and payment is received, it is considered final and non-refundable.
    • We do not offer refunds for change of mind or dissatisfaction with the product.

  2. Damaged or Defective Items:

    • We take great care to ensure that our furniture and decor items are securely packaged and arrive in excellent condition.
    • If your item arrives damaged or defective, please contact customer service within 5 days of receiving your order.
    • We may require photographic evidence of the damage or defect to initiate a resolution.
    • If the damage or defect is verified, we will provide a replacement for the damaged item.
    • In some cases, we may request the return of the damaged item.

  3. Order Cancellations and Changes:

    • Orders cannot be canceled or changed once they are placed.
    • Please ensure that all order details, including product, quantity, and shipping address, are accurate before completing your purchase. If you have any doubts, please feel free to contact us before placing your order.

  4. Shipping and Delivery:

    • We ship our products from our warehouse, with some orders being fulfilled from overseas warehouses to ensure timely delivery.
    • Shipping and delivery times may vary based on your location and the availability of the product.
    • We are not responsible for any delays or damages that occur during transit.

  5. Contact Us:

    • If you have any questions or concerns regarding this No Refund Policy, please contact our customer service team at [email protected].

By completing your purchase with Tomlyly, you acknowledge and agree to abide by this No Refund Policy. This policy is subject to change without prior notice, and it is your responsibility to periodically review the policy for updates or modifications.