Shipping Policy for Tomlyly
At Tomlyly, we strive to provide timely and efficient delivery of your home furniture. Please review our shipping policy for important information about our shipping processes and how we handle potential issues during shipment.
1. In-Stock Items If a product description states that the item is in stock, it is available for shipment. Please allow 1-2 business days for processing and handling, and 5-8 business days for delivery to the United States. Shipping times may vary based on your location.
2. Custom Made-to-Order Pieces Custom pieces are made-to-order in our overseas factory in China. Production typically takes 4-5 weeks, with shipping taking an additional 5-8 weeks, depending on your shipping address. We will keep you updated with tracking information once your custom piece is shipped.
3. Shipping Delays While we do our best to meet estimated shipping times, shipments may experience delays due to factors beyond our control, such as weather conditions or carrier delays. We make every effort to communicate any delays to our customers to help manage expectations. However, we are not responsible for any delays caused by circumstances beyond our control.
4. Shipping and Delivery Risks We are not responsible for items that are damaged, lost, or stolen during shipping or delivery. Additionally, we are not responsible for incorrect addresses entered at checkout. Please make sure your shipping address is accurate, including any required codes for your area (e.g., ZIP codes, apartment numbers, etc.). If you fail to provide the correct address, it may delay your shipment, and we cannot be held liable for those delays.
5. Route Shipping Insurance Once your order has been packed and handed over to the shipping courier, it is out of our control. To help protect your order, we partner with Route, a shipping insurance company that covers lost, damaged, or stolen packages. Route is available as an optional add-on at checkout, and we strongly recommend adding it to your cart for extra peace of mind.
6. Route Coverage If you choose to opt-in for Route shipping protection, it will cover the following situations:
- Damaged in transit
- Lost in transit
- Stolen
- Delivered but not received
- Wrong item received
If any of these issues occur, you can submit a claim directly through Route by following the instructions in the email sent to you after your order has shipped. Claims support is available 24 hours a day, 7 days a week to assist you.
7. Opting Out of Route If you choose to opt out of Route shipping insurance, your purchase will not be protected against the issues mentioned above. Route also does not cover situations where a package is returned to us by the courier or if the wrong address is provided by the customer at checkout.
You can read more about Route’s policies and FAQs [here]. If you need to make a claim, you can do so [here].
8. Additional Notes
- We ship to the United States and select international locations.
- Shipping costs will be calculated at checkout based on the destination and the size of the order.
- We do not ship to P.O. Boxes or APO/FPO addresses.
If you have any questions or need assistance regarding shipping, please don’t hesitate to contact our customer service team at [email protected].