Frequently Asked Questions
For in-stock ready to ship items, we will ship them within 24-48 business hours and they typically take 5-8 business days for shipping. Items are shipped from our Los Angeles showroom.
Custom pieces take 4-5 weeks to be made (all items are customized & handmade-to-order) and around 5-9 weeks for shipping + delivery (west coast is usually on the quicker end).
While we don't offer delivery services, we've found that customers have great success using Lugg to pick up items from our store during business hours. It's quick and convenient! If you need further assistance, feel free to reach out.
It typically takes 4-5 weeks for production and 5-9 weeks for delivery, so roughly 2 months. Shipping times depend on location, west coast faster (5-6 weeks). East coast usually takes 7-9 weeks.
We're sorry to hear that your shipment arrived damaged—we take great care in packaging Dupe shipments so this isn’t what we like to hear.You are given the option to buy Route (automatically applied to your cart but can be removed by opting out) to make handling this process as easy as possible. In a couple of clicks you can report the damage, and we’ll have it sorted as soon as possible. You can read more about Route's policies + FAQ here and if you need to create a claim you can do so here.
Please email us at [email protected] with your requested fabrics + mailing address and we will happily send over small samples!
Thursday-Saturday 11-4; Sunday 12-4
Yes, if you are interested in joining our trade program, please submit your application here.
We offer rentals for weekly periods (anything 7 days or under falls under one weekly rate). Items are available for rent via our LA showroom. Please email [email protected] for rental availability and inquiries. We will confirm your rental and send you a contract/payment link. Once the contract is signed and payment is submitted, we will reserve your requested item(s).
One of the reasons we started Tomlyly was to make well-designed, well-made furniture more accessible (a beautiful home shouldn’t have to break the bank!). We try our best to price Tomlyly items low, and therefore they aren’t often on sale. We announce our sales via email, so subscribe to stay in the know (and new subscribers get 10% off their first order – 🪄voila: a sale!)
We charge a custom project fee (~20%) and handle all logistics on your behalf. First we'd need to know the type of fabric you are hoping to use (our manufacturer is pretty amazing at working with all textiles but want to triple check we can do it) -- and what sofa(s) we're customizing. From there we'll send you the yardage needed & a final cost. If approved, you'll send the fabric to us in US and the sofas will be delivered to you.